Excellence in clinical care

This award recognises excellence in the delivery of safe, high quality clinical care and service by a team.

Virtual immunology clinic – Fiona Stanley Fremantle Hospitals Group

Chronic immunological conditions often require lifelong care coordination between hospitals and general practitioners (GPs) which can be challenging due to service capacity, and can result in lengthy wait times for patients.

To help alleviate these pressures and improve the patient experience, the establishment of the Fiona Stanley Hospital (FSH) Immunology Service telehealth clinic doubled the service’s capacity to deliver care more efficiently and closer to the patient’s home. Access to care was improved for 4,000 patients who were able to receive treatment outside of hospital. The long-term adult and paediatric wait lists were eliminated, including expediting treatment for over 1,000 children who had been waiting for an appointment.

This model was subsequently extended to GPs to refer patients to an FSH clinical immunologist via videocall. It resulted in the team delivering timely, high quality, integrated patient care while building relationships and providing in-context education for participating GPs. Patients have reported high levels of satisfaction with the clinic’s services.

Congratulations to our other 2022 finalists:

• Assessment liaison escalation response team – Fiona Stanley Fremantle Hospitals Group
• SABSI reduction and minimisation program – Fiona Stanley Fremantle Hospitals Group

View our finalists

See other 2022 SMHS Excellence Award winners.