Outpatient Experience Survey

If you recently attended an Outpatient appointment at Fiona Stanley Hospital, we’d really like to hear how it went by asking you to participate in our Outpatient Experience Survey.

All answers are anonymous and the responses from everyone we survey are presented in a regular report and help us to improve our services.

How to participate

Make sure you provide us with your current mobile phone number as part of your contact details. 

Then, look out for a text message containing the link which will be sent to you in the days after your appointment.

Alternatively, there are posters in Outpatient areas where you can scan the QR code to complete the survey.

Don’t have a mobile phone, having trouble using the link in your text message or the QR code? Follow this link to the survey (external site).

Prefer not to participate? 

Let us know and we’ll stop sending you text messages until you tell us otherwise. 

If you would like to provide a compliment, suggestion, concern or complaint, contact our Patient and Family Liaison Service

Your feedback in action

In response to your feedback:

  • The map on the outpatients appointment letter is now larger, features grid lines, and highlights main entry points and closest car parks. Scanning a QR code on the map also takes you to the Outpatients page.
  • Signage in the main outpatient clinics 1–8 and Allied Health has been improved.
  • Signage for the Outpatient Pharmacy and PathWest specimen collection centre has also been improved. These services have been added to the Outpatient appointment letter map, and location details added to the Outpatients page
  • Information about our courtesy buggy and wheelchairs has been added to the ‘getting here’ and the ‘Outpatient clinics and locations’ sections on the Outpatients page
  • The survey has been changed so only 2 questions are mandatory; the date you attended and the clinic/specialty, so you can skip those not relevant to you.
  • Survey feedback is now displayed on TVs in public areas and on this page.

We ensure our teams and services have access to the feedback you provide to help them identify areas that need improving. The Outpatient Management Committee and Consumer Advisory Council also review the feedback we receive from our patients each month.